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The NDIS is a fantastic system, but it can also be overwhelming and difficult to navigate. You have your plan, but what’s next? How do you use it? How do you find providers you can trust?
That’s where we come in.
A Humanity Care Support Coordinator is your expert NDIS guide. We are your partner, based right here in Adelaide, whose only job is to help you understand your plan, connect with the best services, and get the absolute most out of your NDIS funding. We take the stress and confusion out of the process, putting you back in control.
Our primary goal is to bring your NDIS plan to life. We work one-on-one with you to:
| Our Role | What We Do For You |
|---|---|
| Understand Your Plan | We sit with you and translate the NDIS jargon. We'll help you understand your different budgets (Core, Capacity, Capital) and what they can be used for. |
| Connect with Providers | We help you find and engage the best local providers for all your needs—from therapists and allied health to in-home support, all based on your choice. |
| Manage Your Budget | We help you get the best value from your funds, ensuring your budget lasts the full length of your plan and is spent on supports that help you reach your goals. |
| Solve Problems | We are your advocate. If a service isn't working out or you have an issue with a provider, we are the ones who make the calls and help you find a solution. |
| Prepare for Reviews | We help you gather the right reports and evidence from your providers to show the NDIS what's working and what funding you'll need for your next plan. |
Choosing the right Support Coordinator is one of the most important NDIS decisions you’ll make. Here’s why we are different:
Our advice is unbiased. Our only priority is finding the best possible provider for you—whether that's another service from Humanity Care or a different company entirely. We respect your right to 100% choice and control.
We don't work from a call centre in another state. Our team lives and works in Adelaide. We have deep, on-the-ground knowledge of the best local therapists, community groups, and support services.
We answer your calls and reply to your emails. We are proactive in checking in with you and your providers to ensure everything is running smoothly. You will never be left wondering what's happening.
We live and breathe NDIS. We stay up-to-date with every rule change and pricing update so you don't have to. We are expert negotiators and advocates for you.
Support Coordination is a specific, funded item in your Capacity Building budget. It does not take funding away from your other supports (like Personal Care or Therapy).
This service is included in your plan specifically because the NDIS recognises that participants need expert help to get the most from their funds. We are paid by the NDIS, so this service costs you nothing personally.
This is the most common question!
We work closely with your Plan Manager to make sure your services and budget are perfectly aligned.
Yes, absolutely. You have 100% choice and control over who provides your Support Coordination. If you feel your current coordinator isn’t responsive or isn’t a good fit, you can switch at any time. We can guide you through this simple process.
No. Our Support Coordination service is 100% independent. Our legal and ethical duty is to you, the participant. We will give you a list of all suitable providers and the pros and cons of each, allowing you to make the final choice.
The NDIS has three levels. We primarily focus on Level 2:
We can help you determine what level of support is right for you.
Let us handle the complexity so you can focus on your goals. Contact our friendly Adelaide team today for a confidential, no-obligation chat about your NDIS plan.
